Privacy Policy

Principle and Scope of Application

This data protection information relates to the processing of personal data in the in connection with your visit to the websites at https://www.filtex.ch/. In order to use our websites and the associated online services or online applications (collectively referred to as Services), we process your personal data (hereinafter also referred to as ‘Data’). Please note that this privacy information does not apply to websites of other providers to which our website may be linked.
Personal data refers to information relating to an identified or identifiable natural person. Certain categories of particularly sensitive personal data, such as health data, are specially protected by special legal provisions. The term processing covers all operations relating to your data, including collection, storage, use, disclosure, archiving or deletion. When processing data, we comply with the Swiss Federal Data Protection Act (DSG), the corresponding Implementing Ordinance (DSGV) and other applicable data protection laws (e.g. the European General Data Protection Regulation, DSGVO), where applicable. SGVO), where applicable.

In the following, we would like to explain to you what data we collect, for what purpose we use it and what rights you have with regard to your data. If you transmit data to us via third parties, we assume that you are authorized to do so and that the transmitted data is correct. We therefore ask you to inform the third parties concerned about the processing of their data by us and to provide them with a copy of this data protection information or the relevant product information. If we inform you of an updated version of these documents, please also pass on these new versions.

Our employees are regularly trained in data protection issues and are subject to confidentiality duty. In addition, compliance with data protection regulations is monitored by our data protection department.

Responsible Entities and Contact Information

Responsible for the processing of data described in this privacy policy is:

Filtex AG
Teufenerstrasse 1
CH - 9001 St. Gallen

If you have any questions or concerns regarding the processing of your data or your data protection rights, please contact:

Filtex AG
Data Protection Management
Teufenerstrasse 1
CH - 9001 St. Gallen
E-Mail: filtex@filtex.ch

Processed Data

We attach great importance to the protection of your personal data. When you use our website and services, we primarily process the data you provide to us that is necessary for use, as well as the information we collect directly (see below).

In the course of using our website and services, we collect metadata, such as information about your browser (type and version), your device type (e.g. smartphone or tablet) and your IP address. Furthermore, we collect access data, also called log data. This includes the name of the website accessed, date and time of access, amount of data transferred, notification of successful retrieval, information about the operating system, and information about the last website visited.

We only store and process further personal data if you provide it to us in the course of using services and tools (e.g. contact form). Further information relevant to data protection for specific tools can be found below in this privacy policy, if applicable.

Purpose of Data Processing

We process your data exclusively for the purposes we informed you of when we collected your data and for other purposes compatible with those purposes. You can find more information about the basis of our data processing finder this privacy policy.

Data processing

We process your data for various purposes in connection with communication with you. This includes in particular answering inquiries, asserting your rights and contacting you in case of queries. In doing so, we primarily use communication data and master data, as well as registration data relating to offers and services used by you. This data may be stored for documentation purposes, training, quality assurance and follow-up inquiries.

Furthermore, we process data for marketing purposes and to maintain the customer relationship. We may send general or personalized information about our offer to our users, for example in the form of irregular contacts by e-mail, mail or telephone, as well as through other channels for which we have contact information from you. You have the option at any time to decline such contacts or to refuse or withdraw your consent to be contacted for promotional purposes. With your consent, we can target our online offering more specifically to the needs of our users.

Furthermore, we may use your data for market research, to improve our online offer, our services and, if necessary, for product development.

Finally, we may also store and process your data for security and access control purposes on our website.

Logfiles

We mainly use data to create server logfiles in order to perform statistical evaluations for the operation of the website, to ensure the security of the IT systems and to optimize the website. In doing so, we primarily use log data. The legal basis for this data processing is our legitimate interest in providing you with a secure and smooth user experience at all times. We also reserve the right to subsequently review the log data if there are concrete indications of unlawful use.

Google Fonts

We may use Google Fonts on our website to display selected fonts as well as icons and symbols on our website. This is a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Further information on Google Fonts can be found at the following link: developers.google.com/fonts/faq/privacy?hl=en

Google Analytics

We may use Google Analytics and Google Tag Manager on our website. This is a web analytics service and supporting tool provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Google Analytics uses cookies to analyze your use of our website. The usage data generated by the service is transferred by default to servers in a Google data center and stored there. It is possible that additional personal data will be collected via Google Analytics and Google Tag Manager and that this data will be passed on to third parties by Google if this is required by law or if third parties process the data on behalf of Google. We ourselves do not pass on any personal data to Google without your consent.

The legal basis for processing your data is based on our legitimate interest in analyzing user behavior to optimize our offer. Further information on Google Analytics and Google Tag Manager can be found at the following link:

support.google.com/tagmanager/?hl=en#topic=3441530

IP Anonymization

Your IP address is anonymized by default on our website before being transmitted to Google. This is done by transmitting your address only in shortened form. In exceptional cases, it may happen that your address is transmitted in full and only shortened in Google’s data center.

Google Ads Conversion Tracking

We may use Google Ads on our website in conjunction with Google Conversion Tracking. This service is provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). When you access our website via a Google ad, Google Ads places a cookie on your device. If you visit certain pages of our website, Google and we recognize from the cookie that you clicked on the ad and were redirected to the corresponding page. Each Google Ads customer receives a separate cookie, which, however, is not used for personal identification.

The information collected by the conversion cookie is used to create conversion statistics for Google Ads customers and to analyze your browsing behavior for marketing purposes. This allows us to adapt our advertising offers to your interests. However, no personal information is transmitted with which you can be directly identified.

The legal basis for processing your data is based on our legitimate interest in better tailoring our advertising offers to our users. Further information on conversion tracking and general details on Google Ads and the Google Marketing Platform can be found under the following links:

• support.google.com/google-ads/answer/6095821?hl=en
• ads.google.com/home/
• marketingplatform.google.com/about/

Google Maps

We may integrate map material and services from Google Maps on our website. When using our website in Switzerland or the European Economic Area (EEA), the map services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). When using our site in another country, the services are provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). The integration of Google Maps on our websites enables us, for example, to show you an interactive map directly on our site, making it easier for you to geografically locate addresses published by us.
When using Google Maps, your IP address is communicated to Google. Google may link your data to your Google user account if you are logged in at that time. If you do not wish such an association with your Google user account, you have the option to log out of the use of Google Maps in your Google account.
The legal basis for processing your data is based on our legitimate interest in providing you with useful information, facilitating location-based searches and automatically supplementing address data.

You can find further information on Google Maps finder the following link: blog.google/products/maps/

User Rights

You have the following rights under applicable data protection law in accordance with the applicable data protection regulations and subject to certain conditions:

• Right of access: You can request information from us as to whether we process your personal data and, if so, which data this is.
• Right to rectification: - You can request us to correct incorrect data or complete incomplete data.
• Right to erasure: You may request that we erase your data. However, please note that certain legal requirements or legitimate interests may limit our obligation to delete.
• Right to data portability: - Under certain conditions, you may request that we provide you with the data you have provided in a structured, common and machine-readable format.
• Right to withdraw consent: - If the data processing is based on your consent, you can withdraw this consent at any time. Please note that the revocation does not affect the lawfulness of the data processing carried out until the revocation.
• Right to object: - Under certain circumstances, you have the right to object to the processing of your data, in particular for direct marketing or legitimate interest purposes.
• Right of complaint: - If you do not agree with our handling of your data, you have the right to contact our data protection officers or the competent data protection supervisory authority at edoeb.admin.ch.

Please note that these rights are subject to legal requirements and that exceptions and limitations may apply. To exercise your rights, you may contact us in writing or by e-mail at the address below.

Filtex AG
Data Protection Management
Teufenerstrasse 1
CH - 9001 St. Gallen
E-mail: filtex@filtex.ch

 

Use of Employee Images and Videos

In addition to previously mentioned data, we may also use images and videos featuring our employees on our website and services to highlight our business and team. We obtain necessary consent from individuals before using their images or videos, unless its use aligns with Filtex AG’s interests and legal requirements. These consents are GDPR-compliant, ensuring individual rights are upheld. Employees can withdraw consent anytime, affecting future use but not necessarily existing materials if removal is impractical. This practice is rooted in our legitimate business interests and respects individual privacy.

SSL (Secure Sockets Layers)

Due to the technical structure of the Internet as an open network, secure transmission of your data cannot be guaranteed in all cases. If you send your personal data to us, you always do so at your own risk.

To ensure the protection of your transmitted data, we use encryption mechanisms according to the current security standards (Transport Layer Security, TLS). TLS is a protocol for secure data transmission on the Internet and is supported by most browsers. It uses the public-key method, in which data is encrypted with a publicly accessible key and can only be decrypted again with a specific private key. Most browsers use a key symbol or padlock to indicate whether a connection is secure.

We take various technical and organizational security precautions to ensure the protection of your data within our system. Nevertheless, we would like to point out that despite these measures, there is a risk of data loss, unauthorized access to or manipulation of data by third parties. Please also note that certain network sections and your computer are outside our controllable security area. As a user, you are responsible for informing yourself of any required security precautions and for taking the necessary measures within your Area of influence. Any liability on our part for damages incurred by you due to data loss or manipulation is fundamentally excluded.

Data Retention

We store your data only as long as it is necessary for the purposes stated by us or as we are legally or contractually obligated. Data that is no longer necessary for the aforementioned purposes will be deleted by us as part of our regular data management or, alternatively, anonymized.

Update

This data protection information is not part of the contract and can be changed by us at any time. The version published here applies in each case.

 

Last updated 27 March, 2024